Privacy Policy
Our commitment to protecting your information and privacy
Information You Provide
- Email address upon registration
- Payment information (encrypted)
- Support contact information
- Feedback and service reviews
Automatically Collected Information
- IP address and geographic location
- Device and browser information
- Service usage history
- Cookies and session data
Sensitive Information
We do NOT collect credit card numbers, national ID numbers, or your personal passwords. All payment transactions are processed through secure third-party payment gateways.
Service Delivery
- • Process orders and payments
- • Provide rental accounts
- • Manage usage periods
- • Technical support
Communication
- • Send service notifications
- • New feature updates
- • Maintenance notices
- • Customer support
Security
- • Fraud detection
- • Abuse prevention
- • System protection
- • Legal compliance
Core Principle
We do NOT sell, rent, or exchange your personal information with any third party for commercial purposes.
Permitted sharing cases:
Service Providers
Partners supporting service operations:
- • Payment gateways (PAYOS, Banking)
- • Email marketing services
- • Hosting providers
- • Website analytics services
Legal Requirements
When required by:
- • Competent authorities
- • Court orders
- • Legal regulations
- • Protection of legal rights
Technical Security
SSL/TLS Encryption
All data is encrypted during transmission
Database Encryption
Sensitive data is encrypted at rest
Firewall & DDoS Protection
Protection against cyber attacks
Operational Security
24/7 Monitoring
Continuous monitoring of unusual activities
Access Control
Only authorized personnel can access data
Regular Backups
Data is automatically backed up daily
We use cookies to improve the user experience and analyze website performance.
Essential Cookies
Required for website functionality:
- • Maintain login sessions
- • Secure transactions
- • Language settings
Analytics Cookies
Help improve the service:
- • Google Analytics
- • Traffic statistics
- • User behavior
Marketing Cookies
Optional (can be declined):
- • Relevant advertising
- • Retargeting
- • Social media
Cookie Management
You can manage cookies through your browser settings or use our website's cookie management tool.
Access and Control Rights
- 1Right to access: Request to view the personal information we store
- 2Right to rectify: Update or correct inaccurate personal information
- 3Right to erase: Request deletion of your account and personal data
- 4Right to portability: Export personal data in a readable format
Right to Object and Restrict
- 5Right to object: Opt out of receiving marketing emails and advertisements
- 6Right to restrict: Limit data processing in certain circumstances
- 7Right to complain: Lodge a complaint with the competent data protection authority
How to Exercise Your Rights
To exercise any of the above rights, please contact us via:
We will respond within 30 days of receiving a valid request.
Retention Periods
Active accounts
Stored throughout the service usage period
Inactive accounts
Deleted after 2 years of inactivity
Transaction data
Stored for 5 years as required by law
System logs
Deleted after 12 months
Data Deletion Process
Deletion request
Submit a request via email or contact form
Identity verification
Confirm account ownership
Data deletion
Completed within 30 business days
Data Protection Department
Report a Security Incident
If you discover a security vulnerability or incident, please report it immediately:
This policy complies with Vietnam's personal data protection regulations and international standards.